How to Deliver Criticism So Employees Pay Attention
Strategies for coaching athletes don’t always work for executives trying to manage employees. But when it comes to delivering criticism, I do think some best practices translate. Used correctly, criticism can improve performance, enhance trust and respect, and advance the achievement of mutual goals. Used incorrectly, it can be toxic to a relationship.
Engage the person in a specific solution. All too often managers offer criticism in general terms, leaving the receiver to guess what remedy is expected.
Link the criticism to what’s most important to the employee. My coach knew I wanted to please my parents.
After all, they sacrificed a lot to allow me to pursue my dream of one day being in the Olympics. So, during diving workouts, if I was goofing off, all my coach had to say to get me focused was, “Do you think what you are doing right now is going to make your parents proud of you and get you into the Olympics?” How to Deliver Criticism So Employees Pay Attention
Cardone ZoneThis week on my show Cardone Zone I talked about the importance of ATTENTION to growing your business, your sales revenue and your brand. Attention is the Holy Grail of all business activities and the number one activity I am focused on this year to expand my business.For the full show you can go to GrantCardone.com/CardoneZone What do I mean when I am talking about attention? I am talking about enough attention that you and your company own the market.A&E tried to dump Pat Robertson of Duck Dynasty for his in your face commitment to family values, his and religious beliefs. They failed to dump him because 11 million viewers (attention) said NO.Attention is the first STEP to growing your business, the first step to getting your products into marketplaceAnd the single biggest problem for all entrepreneurs who want to grow their business. Over the last 5 years I have worked very hard to get the right kind of attention. I have used radio, tv, advertising and social media. Over the last five years we posted over 1000 videos on you tube, and tens of thousand of blogs, strategies, and post on other social mediums.
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